Policies and Procedures

Payment Terms: Payment for personal training services is due upfront before the commencement of the training program.

Accepted payment methods will be provided during initial consultation.

No Refund Policy: Once payment has been made and training materials, including workout and nutritional guides, have been provided, refunds will not be issued.

This policy applies regardless of the client's decision to discontinue training with Figura Fitness.

Cancellation Policy: Clients may cancel their training sessions with a minimum of 2 hours notice prior to the scheduled session without penalty.

Cancellations made within the 2 hour window will result in the session being charged in full.

Session Rescheduling: Clients may request to reschedule a session with a minimum of 24 hours notice prior to the scheduled session at no additional charge, subject to availability.

Late Payments: Failure to make payment by the agreed-upon date will result in a suspension of training services until payment is received. If you need to talk about payment options please feel free to contact me directly (689)-326-7778 or at contact@figurafitness.org. 

Modification of Services: I reserve the right to modify or adjust the training program, including workout routines and nutritional guidance, based on the client's progress and needs.

Communication: Clients are encouraged to maintain open communication regarding any concerns or adjustments needed in their training program.

Agreement Acceptance: By engaging in training services with me, clients acknowledge and accept the terms outlined in this payment policy.

Please review this policy carefully. If you have any questions or concerns, feel free to discuss them with me before proceeding with your training program.

Contact: If you have any questions or concerns regarding the products provided or this website, please feel free to contact contact@figurafitness.org and we will be back in touch with you at our earliest convenience. Thank you!

As a dedicated personal trainer, I am committed to providing you with the best possible service and support on your fitness journey. To ensure the smooth running of our training sessions and out of respect for both your time and mine, the following late arrival policy will be implemented:

1. Late Arrival Fee: If you arrive more than 15 minutes late to your scheduled training session, the first time will be a warning and the second time and forward will be a $10 late fee that will be added to your upcoming bill. This fee compensates for the time that could have been allocated to another client or utilized for productive purposes. I myself will make sure to be there prior to your training time and ready to go. 
2. Shortage of Session: If you arrive late but before the 15 minute grace period, the session will still go forward, however the session will be finalized at our originally scheduled time and you will only get training for the remaining time left after your late arrival. 
3. Cancellation of Session: If you arrive more than 15 minutes late to your scheduled training session, the session will be canceled in its entirety. It is essential to begin each session on time to maximize the benefits of our training program. Additionally, this ensures fairness to other clients with scheduled appointments following yours.
4. Rescheduling: In the event of a canceled session due to continuous late arrival, please note that there will be no refund for that day.
5. Notification: If you anticipate being late or unable to attend a scheduled session, please notify me as soon as possible. This allows for adjustments to be made accordingly and helps maintain the efficiency of our training schedule.
6. Punctuality Importance: Punctuality is crucial for the success of our training partnership. Arriving on time demonstrates your commitment to your fitness goals and respects the time and effort invested by both parties.
7. Exceptions: Exceptions to this policy may be made in extenuating circumstances, such as emergencies or unforeseen events. However, such exceptions will be evaluated on a case-by-case basis and are not guaranteed.

If you have any questions or concerns regarding these policies, please do not hesitate to discuss them with me.

Thank you for your understanding and cooperation.

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